All ads posted to our site reviewed and approved by manually so it will take some time to start service generally this is not more then few hours at most.
We also distribute execution of some tasks to be performed based on purchased service to time in order to get the best result for service.
You can ask refund via contact page or direct email or phone call unless we approve and publish your ad.
We provide such a backup for service that we provide if you are unhappy with result you may ask us to repost your ad after 30 days of expiration date of your original ad.
Given the nature of digital service that we provide, we do not generally offer a refund or credit on a purchase after we approve the ad unless required under UK consumer law or other relevant consumer protection laws.